Refund & Exchange Policy

At Holgifts, every crochet product is handmade with love, care, and attention to detail. Since most of our items are handmade and made-to-order, please review our policy carefully before placing an order.

Returns & Exchanges

We do not accept returns or exchanges once an order has been delivered unless the item received is damaged or incorrect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear photos of the product and packaging. Our team will review the issue and provide an appropriate solution.

Refund Policy

Refunds are only applicable in approved cases such as:

• Wrong product delivered

• Damaged product received

• Order cancellation approved before dispatch

If a refund is approved:

• Delivery/shipping charges will be deducted from the refund amount.

• The remaining balance will be returned through the original payment method.

Customized & Handmade Orders

Customized, personalized, and made-to-order crochet products are non-refundable and non-exchangeable once production has started.

Order Cancellation

Orders can only be canceled before dispatch. Once the order has been shipped, cancellation requests will not be accepted.

Delivery Delays

We are not responsible for delays caused by courier services, weather conditions, public holidays, or incorrect shipping information provided by the customer.

Contact Us

For refund, exchange, or order-related concerns, please contact us through WhatsApp, Instagram, or our Contact Us page.