Delivery & Return Policy

At Holgifts, every crochet creation is handmade with love and carefully prepared to make your special moments memorable. Please read our Delivery & Return Policy before placing your order.

Delivery Information

• We deliver all across Pakistan.
• Delivery time usually ranges from 3–7 working days, depending on your location and product availability.
• Customized and made-to-order products may require additional preparation time.
• Delivery charges are calculated at checkout.
• Please ensure your shipping details, address, and phone number are accurate to avoid delivery issues or delays.
• Holgifts is not responsible for delays caused by courier services, weather conditions, or incorrect information provided by the customer.

Advance Payment

• A minimum advance payment is required for customized and made-to-order products to confirm your order.
• Full advance payment can also be made if preferred.

Return & Exchange Policy

• Since all products are handmade and crafted individually, we do not offer returns or exchanges after successful delivery.
• Exchanges are only applicable if the customer receives a damaged or incorrect item.
• Any issue must be reported within 24 hours of delivery with clear photos/videos as proof.
• Products must remain unused and in original condition for exchange approval.

Refund Policy

• Approved refunds will be processed after inspection.
• Delivery/shipping charges are non-refundable and will be deducted from the refund amount if applicable.
• Refund processing time may vary depending on the payment method.

Need Help?

For any delivery, exchange, or order-related queries, feel free to contact our support team. We are always happy to assist you.