Delivery & Return Policy
At Holgifts, every crochet creation is handmade with love and carefully prepared to make your special moments memorable. Please read our Delivery & Return Policy before placing your order.
Delivery Information
- We deliver all across Pakistan.
- Delivery time usually ranges from 3–7 working days, depending on your location and product availability.
- Customized and made-to-order products may require additional preparation time.
- Delivery charges are calculated at checkout.
- Please ensure your shipping details, address, and phone number are accurate to avoid delivery issues or delays.
- Holgifts is not responsible for delays caused by courier services, weather conditions, or incorrect information provided by the customer.
Advance Payment
- A minimum advance payment is required for customized and made-to-order products to confirm your order.
- Full advance payment can also be made if preferred.
Return & Exchange Policy
- Since all products are handmade and crafted individually, we do not offer returns or exchanges after successful delivery.
- Exchanges are only applicable if the customer receives a damaged or incorrect item.
- Any issue must be reported within 24 hours of delivery with clear photos/videos as proof.
- Products must remain unused and in original condition for exchange approval.
Refund Policy
- Approved refunds will be processed after inspection.
- Delivery/shipping charges are non-refundable and will be deducted from the refund amount if applicable.
- Refund processing time may vary depending on the payment method.
Need Help?
For any delivery, exchange, or order-related queries, feel free to contact our support team. We are always happy to assist you.